Ordering by phone: 044 599 90 60

Please read this information before using this website. All users of the website agree that the use of this website and access to its contents are subject to the following terms and conditions, and current legislation. If you do not agree to these terms, you must not use the website.

All rights of trademarks, designs, texts and all other products are protected by copyright. This website is protected by copyrights. Modifications, reproductions, any imitation or copy are forbidden. This website is owned and operated by Manekineko s. r. o. as Moreca Atelier brand. All of the contents, displayed on the website, including, but not limited to, texts, graphics, photographs, images, moving images, sound, illustrations and software (the Content), is owned by Manekineko s. r. o. All elements of the website, including the design and the Content, are protected by copyright, moral rights and other laws relating to intellectual property rights. You are free to use the photographs from our website for non-commercial purposes under the following conditions:

— you should refer to this website;
— you may not use the above mentioned data for commercial purposes;
— no derivative works;
— you may not alter, transform or build upon this work.

Ukrainian office: Ukraine, Kiev 03056, 21 Polevaya Street, building A, office 102.

Please send your comments and suggestions via e-mail: info@morecaatelier.com

Product Information

Please note that the actual colors of the materials our products are made of that you see on the website will depend on your monitor’s display and may not be accurate. Moreover, please note that all our products are made of natural materials, which have their own unique properties. Some features of the materials (leather wrinkles, cracks, spots) and colors (shade variations within a single product, natural darkening of the metal) should not be considered defects. We reserve the right to change product information or pictures of the products without prior notification.

Orders

In response to your price request, you will get a letter with the price indicated for each specific object. Your personal manager will contact you to specify all details related to payment for and delivery of the object to the place of destination.

Limitations

We reserve the right to refuse any order, if we consider it to be questionable, or if we are sure that the customer has provided false or unfair information. In addition, we reserve the right to refuse any order from a customer with whom there is a dispute concerning the payment of the previous order.

Prices

Prices of the products are given in USD (in Ukrainian version — in UAH, the national currency. VAT excluded). If you order your purchase to the European Union, we reserve the right to convert prices into EUR at the official rate for the convenience of calculation. Orders are delivered from Moreca Atelier in Kiev (Ukraine). The ordered objects also can be delivered from Moreca European representative office in Prague. All orders delivered outside Ukraine may be subject to taxes and customs duties, payment of which is the responsibility of the buyer. For more information about requirements for receiving orders sent from abroad, please contact your local customs office. We reserve the right to change prices on website at any time and without notification. However, such price changes will apply only to new orders. Prices for already made orders will remain unchanged.

Payment terms

All purchases are paid by credit card or by banker transfer. We accept Visa, Eurocard/MasterCard and all cards allowed for payment in PayPal system. You will be invoiced, and the funds will be withdrawn from your credit card account at the moment of your order. You guarantee that you are the holder of the credit card from which the funds are debited for your purchase and that the credit card belongs to you. All payments are checked by authorized banking institutions. These companies are responsible for the storage and automatic processing of information for each order, including information on bank cards, in a secure environment. If it is impossible to receive the funds, or there is an error due to any other reason, the online shopping process will be cancelled.

Objects' delivery

The Moreca object ordered by you will be delivered individually to the address you entered. All objects ordered by you will be sent in one shipment or in separate shipments, if agreed by the parties. After confirmation of the funds' receipt in the process of communicating with your personal manager, your order will be shipped to the valid address you entered when placing your order. Delivery cost is calculated based on the place of destination and the type of ordered object. In case the products are damaged, please send your comments with the number of your order to your personal manager at info@morecaatelier.com.

Failure to deliver due to the fault of the recipient

Moreca Atelier shall disclaim all liability if there is a failure to deliver the product due to the fault of the recipient. We work with the best courier services in their field, however, we can’t guarantee the possibility of delivery if the client:

— is not answering the calls of the courier service company;
— is not answering the company’s letters;
— has indicated wrong phone or contact details.

The carrier company has the right to store the package in the city of the recipient for no longer than 10 days from the moment of its delivery.

If the there is a failure to deliver the product due to the fault of the buyer, Moreca Atelier has the right to bill for services related to the return of the goods to the point of their receipt and customs clearance. Cost of the package’s return depends on the country the product has been delivered to.

Returns

We want you to be completely satisfied with your purchase. You have the right to return any object you bought within 14 days without indicating the reason for its return and without paying any fines. Product should be in its original packaging, unused and in the same condition in which it was delivered to you. If the product has been used and is not in its original condition, we will not be able to make a return. The return period is 14 days after the day you received the object. If the 14-day period expires on Saturday, Sunday or a public holiday, it will be prolonged for the next working day. Before returning any object, you must first contact our Customer Department via e-mail to inform about the return and your order number. You must return the object in complete set and in its original packaging to the address indicated in corresponding section. Full value of the returned object will be refunded to you except for the costs related to delivery of the object and the shipping costs for the object’s return. You are solely responsible for any risk relating to the return process. We will refund the value of the returned objects, in accordance with the price indicated in the invoice, within 10 days after the day of the object’s return dependent on the payment method. You are entitled to execute a return. We do not accept returns of products that have been used, are not complete or damaged.

Warranty

You should make sure that the products delivered to you match your order. If the object which has been delivered to you is not a part of your order, please let us know about it via e-mail info@morecaatelier.com and make a return in accordance with our Return Policy section. The performance of all obligations related to the delivery may be suspended in case of force majeure events.

All Moreca objects are covered by a 2-year international warranty. Each product has its unique serial number used for warranty maintenance. The warranty maintenance is provided only in Moreca Atelier, Kiev (Ukraine).

Liability

The website, its content and products on the Website site are provided on an «as is» basis without warranty of any kind, either express or implied. Moreca does not guarantee that the website will work perfectly or without errors, or that defects will be corrected, or that the website or the server that makes the website available for visitors is free of viruses or other harmful components. Moreca has no obligation to use the Contents of the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, etc. Some states do not allow the exclusion or limitation of liability and warranty, so the above limitations may not apply to you. This website is optimized for browsers such as the latest versions of Safari, Google Chrome, FireFox.

Use of the website

Harassment in any manner or form, including via e-mail, using obscene and abusive language related to Moreca employees is strictly prohibited. You may not upload, distribute or publish in any way any content which is libellous, defamatory, obscene, threatening, or violates the privacy or publicity policy of this website.

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