Placing an order via the website
To place your order on Moreca Atelier website, you don’t necessarily have to register. You can familiarize yourself with description of any object and availability of its color and size options on its page. For more details, go to the page of a specific object.
How to place an order
1) Select an object and its color/hardware type on the page with its description;
2) Add the object to Cart;
3) Once you have added the objects you need, go to Cart section;
4) Choose a delivery option and a payment method;
5) Enter your address to ship the order to, and on the next page – your payment data;
6) Check all data you entered and click Place an order.
In a few minutes, you will get an order confirmation via email. From this moment, our warehouse workers will start preparing your parcel. Once it is sent, you will get another email confirmation – this time, about sending of the order.
Can I shop from my mobile device?
Yes, you can use the mobile-optimized version of our website.
Can I amend my order after I’ve placed it?
Unfortunately, it’s not possible. Each order is automatically processed, and it can’t be changed once you’ve confirmed it. To purchase additional items, you have to place a new order; to return any unwanted items, please refer to our Return Policy section.
Can I cancel my order after I’ve placed it?
Unfortunately, each order is automatically processed, and it can’t be cancelled once it has been confirmed. The parcel can be returned according to our Return Policy.
I’m having trouble with placing my order
Check the payment data you entered. If you wish to pay by credit card, and continue to experience problems, we recommend you contact the financial institution that issued your card. If there is any additional help you need, please contact us, we’ll be delighted to assist you.